Return & Refund Policy
At TheNailsDiary.in, we truly appreciate the trust you place in our brand. This policy is designed to provide clarity, fairness, and a smooth shopping experience. Please review the guidelines below before placing your order.
1. Returns Policy
- We do not accept returns under any circumstances.
- Once an order has been delivered, it cannot be returned or exchanged unless the product received is damaged, defective, or incorrect and the claim is supported by the required documentation.
2. Refund, Exchange & Store Credit Policy
Regular-price purchases
- We do not provide cash refunds for damaged, defective, or incorrect products.
- For approved claims, we will issue store credit valid for one month from the date of issue. The credit can be used toward your next purchase.
Sale and promotional purchases
- No refunds are provided for orders placed during a sale, discount, or promotional event.
- An exchange may be approved only when the product received is damaged, defective, or incorrect and the required documentation is provided.
3. Order Cancellation Policy
Regular orders
- An order may be cancelled within three hours of being placed.
- Eligible cancellations requested within this three-hour window qualify for a refund. Once approved, the refund will be processed to the original payment method within 7–10 business days.
Sale and promotional orders
Strict no-cancellation policy:
- Orders placed during any sale, discount, or promotional event cannot be cancelled under any circumstances.
- This applies regardless of the order status, processing stage, or payment method.
4. Mandatory Unboxing Video
To submit a claim for a damaged, defective, incorrect, or missing product, you must provide one complete and uninterrupted unboxing video. The video must clearly show:
- The sealed parcel before it is opened;
- The shipping label and intact seal;
- The complete opening of the parcel; and
- The product and all contents exactly as received, with no cuts, pauses, or breaks in the recording.
Claims submitted without a clear and complete unboxing video cannot be processed under our documentation and verification policy.
5. Product Changes and Modifications
We cannot change or modify an order after it has been placed, including its colour, design, size, quantity, product type, or other selections. Please review your order details carefully before completing your purchase.
6. Colour, Design and Fit Preferences
We do not offer exchanges or replacements if a colour, design, size, or fit does not suit your personal preference. Colours may also appear slightly different depending on lighting and screen settings. Please review the product details and sizing information carefully before ordering.
If your parcel arrives with a broken or tampered seal, please do not accept it. Notify us immediately.
7. Reporting Window
- Any issue involving a damaged, defective, incorrect, or missing product must be reported within seven days of delivery.
- Requests submitted after seven days fall outside our claim window and cannot be accommodated.
8. Our Commitment to You
We are committed to supporting our customers with fairness, care, and transparency. Your cooperation with these guidelines helps us review claims efficiently and provide a smooth experience for everyone.
